The Shell Recharge EV Driver Survey 2023, which assessed the attitudes and behaviors of nearly 25,000 EV drivers in Belgium, France, Germany, Italy, the Netherlands and the UK, found a reduction in range anxiety. Only 14% of EV drivers said they avoid longer trips.
The survey was commissioned by Shell and conducted by UK research and consulting company LCP Delta. The results suggest that accelerating EV adoption across several key European markets is having a positive effect on driver perceptions, including range anxiety.
The survey indicates that 42% of respondents have purchased an EV within the last year and 67% within the last two years.
The number reporting a good charging experience when driving to other European countries has risen by 5%. Reluctance to drive abroad due to charging or range concerns is down by 7% (for charging) and 5% (for range). Forty-seven percent of respondents said they do not need to charge daily.
One need revealed by the survey is for a streamlined mix of apps and cards to receive maximum value from EV services. Twenty-three percent of drivers reported having installed four management apps, and the same percentage use four or more charge cards to access public charging facilities. Even if it meant paying more per charge, 47% of respondents said they prefer a single method of accessing public charge points.
“It is encouraging to see that many of these drivers are feeling positive about the experience,” said Shell VP Florian Glattes. “However, the industry must listen to the needs of drivers and work together to effectively continue removing barriers and further enhance the customer experience.”
Source: Shell